Return Policy
Welcome to atomosatelier.com! We understand that sometimes circumstances may arise that require consideration for returns. Our return policy is designed to provide clarity on the process and conditions for returning products. Please read the following carefully, and feel free to contact our customer support team if you have any questions.
1. Warranty Period
All products on atomosatelier.com are covered by a limited warranty for a period of one (1) year from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues. Small products/decore items has a limited warranty cover of 6 months. The warranty does not cover damage caused by misuse, improper care, or normal wear and tear.
2. Return Eligibility
a. Manufacturing Defects: If you believe your product has a manufacturing defect or craftsmanship issue, please contact our customer support team within 7 days from the date of receiving of the product.
b. Damage During Transit: In the rare event that your furniture is damaged during transit, please contact us immediately upon receipt. We will work with our shipping partners to address the issue.
3. Contacting Customer Support
To initiate a return or report an issue covered by the warranty, please contact our customer support team via bd@atomosatelier.com or +91 8867109944. Provide your order number, a description of the issue, and clear photographs that showcase the problem. Our team will guide you through the next steps.
4. Return Options
a. Repair or Replacement: Depending on the nature of the issue, we may offer to repair the product, provide replacement parts, or replace the item entirely. This will be determined on a case-by-case basis.
b. Refund: Refunds are issued only in cases where repair, replacement, or replacement parts are not feasible. Refunds will be processed using the original payment method.
5. Return Conditions
a. Original Packaging: If possible, please retain the original packaging for the product. This aids in the return and replacement process.
b. Unused and Unassembled: Returned items must be unused, unassembled, and in the same condition as received. Items showing signs of wear, damage, or modification may not be eligible for return.
6. Non-Returnable Items
Certain items, such as custom-made or personalized furniture, are non-returnable unless there is a manufacturing defect.
7. Return Shipping
Return shipping costs for eligible items covered by the warranty will be covered by Atomos Atelier. Our customer support team will provide instructions on the return shipping process.
8. Final Discretion
Atomos Atelier reserves the right to make the final decision on all returns and warranty claims. We appreciate your understanding as we work to ensure your satisfaction.
Thank you for choosing Atomos Atelier Pvt. Ltd! If you have any questions or concerns about our return policy or warranty, please contact our customer support team for assistance at bd@atomosatelier.com.
